Frequently Asked Question

1. Does delivery happen before due date?

Delivery within the EU takes place daily, from Monday to Friday, while outside the EU, it occurs every Wednesday.

2. What is the delivery time?

Depending on the region, the delivery time may take from 2 to 6 weeks.

3. Which company is responsible for the delivery?

All deliveries to individuals are carried out through Romanian Post.

4. What is the return policy?

Returns and product exchanges are accepted within a maximum of 14 days from the delivery date.

5. Where can I address a technical question?

You may contact us for any technical issue at our email address:

Please note that an antispam procedure is in place.

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